Documentation, Coding & Performance Metrics
Credibility in Hospital-Physician Relationships
The foundation of every successful business relationship is the confidence each party has in the other. Unless this relationship is transparent and problems are addressed openly, the relationship can quickly sour.
Diagnosing the Relationship Breakdown
In our years of working with hospitals and practitioners, we have identified two early warning signs that can damage this relationship.
- The physician group questions the hospital’s expectations and level of support.
- The hospital begins to challenge the operational performance level of the hospital-based practice.
Insight Brings Clarity
Frequently neither party knows the industry performance benchmarks the other should be meeting, and when people don’t know what they don’t know the tendency is to make things up. The ideal time to head off such an outcome is on the front-end when the relationship is first defined, but failing that it’s never too late to seek some outside advice from those with a broad base of experience in the industry. That’s where Hospital Practitioner Consultants (HPC) can prove invaluable.
Hospital Productivity Benchmarks
Since practice performance is gauged and paid according to its documentation, the performance evaluation process typically starts here and continues through charge capture and coding methodologies. We know the benchmarks and best practices that apply to productivity per hour of provider staffing cost. We also understand the details of back-end activities like appeals and resubmissions and accounts receivable aging and write off policies.
Get Experts Involved
If you are struggling with your hospital partner or just looking for a way to improved your practice’s performance or deepen your working relationship, contact us for help.